Fair Usage Policy
At Kiteform, we strive to provide robust and reliable services to all our users. To ensure optimal performance and maintain the integrity of our services, we have established a Fair Usage Policy (FUP). This policy outlines acceptable usage limits for submissions, file uploads, and email notifications. Our goal is to prevent the potential misuse of our services that could adversely affect the experience of other users.
High Volume of Submissions
Allowance
- Monthly Limit: 50,000 submissions
Overview
Each account is permitted to receive up to 50,000 form submissions per month. This limit is designed to accommodate the needs of most of our users under normal usage conditions.
Exceeding Limits
If you consistently exceed this limit, we may reach out to discuss your usage needs and explore suitable solutions, such as upgrading your plan to a higher tier with increased capacity.
High Volume of File Uploads
Allowance
- Monthly Limit: 100 GB per month
- Total Storage Limit: 500 GB
Overview
Our file upload limits are set to 100 GB per month with a total storage cap of 500 GB. This is to ensure fair access and service stability for all users, preventing strain on our storage infrastructure.
Exceeding Limits
Should your uploads consistently exceed these limits, it may be necessary to consider additional storage solutions or upgrade to a premium service tier that better fits your storage needs.
High Volume of Email Notifications
Allowance
- Monthly Limit: 50,000 emails
Overview
You can send up to 50,000 email notifications per month through our platform. This cap helps manage the load on our email delivery systems and ensures reliable service delivery.
Exceeding Limits
Regularly exceeding this email notification limit may require a review of your account’s usage patterns. We might suggest an upgraded plan that can accommodate higher volumes of email traffic, or discuss alternative strategies to manage your notification needs.
Monitoring and Enforcement
Tracking Usage
We actively monitor usage across our platform to ensure compliance with this Fair Usage Policy. If your account shows signs of extreme usage that could disrupt service, we will engage with you to find an appropriate solution.
Policy Enforcement
In cases of extreme overuse, we reserve the right to temporarily suspend service or limit access to certain features until an acceptable usage level is restored. We aim to provide ample notice and discussion before taking such actions, ensuring transparency and cooperation.
Upgrade Options
For users with needs exceeding these limits, we offer various upgrade options that provide greater capacity and additional features. Upgrading your plan can ensure that your activities remain within our Fair Usage Policy while still meeting your business requirements.
Conclusion
Our Fair Usage Policy is designed to protect the service quality for all users. If you have any questions about this policy or your specific usage, please contact our support team. We are here to help you make the most of Kiteform while respecting the boundaries of fair usage.